If you’ve received a damaged or incorrect item, don’t worry—we’ll sort it out. Here’s exactly what to do.
What if my item is damaged or wrong?
We stand behind what we sell. If something arrives defective or isn’t what you ordered, you’re not stuck with it. We only replace items that are defective or damaged, and we’ll swap it for the same item. Just reach out to us at support@sunnyluckday.com to get the exchange started. In these situations, where the mistake is on our end—because the goods are damaged or not correct—you won’t need to cover the return shipping fee.
What if I just changed my mind?
We get it—sometimes a purchase doesn’t work out. You have 30 days from the date of your purchase to request a return or exchange. If it’s been longer than that, we unfortunately can’t process a refund or exchange. For a straightforward change-of-mind return, the item needs to be unused, in the same condition you received it, and still in its original packaging. You’ll also need to have your receipt or proof of purchase handy. When the return is driven by your preference, you’ll be responsible for the return shipping costs. Those original shipping charges are non-refundable, and the cost of return shipping will be deducted from any refund you receive.
Which items can never be returned?
Some products just can’t be taken back once they’ve left our hands, for safety and hygiene reasons. This includes anything that’s perishable, like food, flowers, newspapers, or magazines. We also can’t accept returns on intimate or sanitary goods, hazardous materials, or flammable liquids and gases. Beyond that, gift cards, downloadable software products, and some health and personal care items are also final sale.
How do I actually send something back?
First, please don’t send your purchase back to the manufacturer; it needs to come to us. To get the correct return address, just email our Customer service team at support@sunnyluckday.com. You’ll be covering the postage yourself, and we recommend taking a practical step for higher-value returns: if you’re shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we’ll receive your returned item, so this protects you.
What happens to gifts?
If the item was marked as a gift when it was bought and shipped directly to you, you’ll receive a gift credit for the value of your return. Once we get the returned item, a gift certificate will be mailed to you. If the item wasn’t marked as a gift, or the gift giver had the order shipped to themselves to give to you later, the refund goes back to the original payment method, and the gift giver will be notified about the return.
When will I get my money back?
Once your return arrives at our location, we’ll inspect it and send you an email to confirm we’ve received it and let you know if the refund is approved or rejected. If it’s approved, we’ll process the refund, and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days.
What if my refund seems late?
If you haven’t seen the money come through yet, there are a few steps to check before contacting us. First, take another look at your bank account. Then, get in touch with your credit card company—it can sometimes take a while for the refund to officially post. Next, contact your bank, as they often have their own processing time. If you’ve done all of this and still haven’t received your refund, please contact us at support@sunnyluckday.com.
A note on sale items and partial refunds
Only regular priced items may be refunded; unfortunately, sale items cannot be refunded. There are also a few specific situations where only a partial refund is granted. This applies to books with obvious signs of use, or any CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened. It also applies to any item not in its original condition, damaged, or missing parts for reasons not due to our error, and any item that is returned more than 30 days after delivery.